Fujitsu Warranty Options
Most are available as Annual, 2, 3 and 5 yr term length options as well as monthly for government entities.
Choose the warranty that best meets your business needs.
The Advanced Exchange Program provides advance replacement on specific failed or broken Fujitsu scanners. To be eligible to take advantage of the Advance Exchange Program, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible purchaser will then receive a replacement product within 2 business days after the service call initiation and FCPA’s receipt of the signed agreement. The malfunctioning product must be received by FCPA within ten (10) days of the end user’s receipt of the replacement product or the end user’s credit card will be charged the list price of the replacement product. Shipment of replacement Imaging Product will be made at FCPA’s expense and choice of freight carrier. Shipments not made under FCPA’s directions and choice of freight carrier may void the Limited Warranty. Before the product is returned to FCPA, be sure to remove all options and accessories (which include power cord, documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and packaging in which the replacement product was shipped the Limited Warranty may be voided. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product.
If the Fujitsu Imaging Product is not eligible for Advance Exchange or On-Site Service, an eligible purchaser may utilize our Depot Repair Service. The eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center. Product must be shipped at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the repair center, be sure to remove all options and accessories (which include power cord, documentation, etc.) not covered by the Limited Warranty. All products should be returned to FCPA in the original shipping container, or in a recommended packing box. The Fujitsu Imaging Product must have the shipping restraint installed before it is shipped. When the original packaging is not available, contact FCPA’s Technical Assistance Center (“TAC”) at (800) 626-4686, option 2, for ordering information. Eligible purchasers seeking services for Fujitsu Imaging Products must 8 obtain a Return Material Authorization number (“RMA”) by calling (800) 626-4686, option 2, and within ten (10) business days from the date of issuance of the RMA must return the Fujitsu Imaging Product to the address designated in the RMA at the end user’s own expense and risk, in accordance with FCPA’s then current Packaging and Shipping Guidelines. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product. Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be shipped back two-day express mail at no expense to the eligible purchaser.
Basic on-site (includes parts, labor and travel only) upgrades the standard 3-month, on-site Limited Warranty on certain models to a full 12 months of on-site service.
Basic Plus is available in the post-warranty period and can be purchased in single or multiple 12-month increments. (units are subject to inspection)
- Includes all spare parts, labor and travel for service of verified hardware failures
- Protects your investment and avoids unexpected repair costs
- Helps reduce downtime with 4-hour response time option (see "Response Time Options" elsewhere in this guide)
ScanCare is Fujitsu's Premium service offering and one of the most comprehensive service programs in the industry. It combines scheduled preventive maintenance, timely delivery of scanner consumables and training with Basic on-site service including spare parts, labor and travel. ScanCare® is available as an upgrade to the existing standard Limited Warranty. ScanCare Plus™ is available in the post-warranty period and may be purchased in single or multiple 12-month increments. You may choose next business day or 4-hour response time options to suit the needs of your business.
- Provides regularly scheduled maintenance that improves performance and productivity
- Convenient delivery of consumables kit (s) gives you what you need, when you need it.
- Reduces unnecessary service calls by offering training in product features and routine maintenance
- Helps improve on-site arrival time with 4-hour response time option
- The ScanCare and ScanCare Plus programs are the only FCPA-Authorized service programs for combining remedial and preventative maintenance for Fujitsu Scanners.