For Epson Scanner Technical Support: 1-562-276-4300
(National, not toll free, 7am-4pm PST )

Epson only offers next business day Whole unit exchange.
They DO NOT have or offer onsite repair options.

Plans can be purchased anytime that you are covered under the Epson limited warranty or Epson extended service plan. A plan may provide 1-year, 2-year or 3-year Next Business Day, Whole Unit Exchange per the terms and conditions of the plan. Plans are available for purchase in 1-year increments up to a maximum of 5 years (you may purchase 5 years of the plan all at once or you may purchase the plan on a year-to-year basis for up to 5 years of total coverage).

The Preferred Plus Next-Business-Day Whole Unit Exchange option offers an economically priced extended service plan, covering your product with the same features as the original limited warranty. This Extended Service Plan features a whole unit exchange replacement shipped via priority service to quickly get your product back up running.