Xerox now offers the opportunity for customers to extend
the standard warranties that come with their products
Each product is shipped with Xerox’s standard one-year product warranty (requires registration) which provides technical phone support to an in-house Xerox technical
support specialist, and a 24 hour a day, 7 day a week, web-based support center. Also included in this standard program is a ground return and replacement service, in the event an RMA is needed.
Advanced Exchange Warranty
Available for Workgroup and Departmental scanners, the Advance Exchange Warranty may extend your warranty up to a total of 5 years of warranty coverage. It also includes priority phone response to our technical support and problem escalation for an unlimited number of incidents, 24 x 7 web based support. Should our technical support team determine a replacement is necessary; a replacement unit will be shipped in advance via Overnight service, for a next-business-day delivery (collateral required).
On Site Repair Warranty
The ultimate service available for Production scanners, the Onsite Repair Warranty may be purchased for up to 5 years of total coverage. Priority phone technical support is provided for an unlimited number of incidents, and in the unlikely event our technical support team determines that the unit is experiencing a hardware failure, a technician will be dispatched onsite the next business day to repair the unit with minimal downtime.