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Xerox now offers the opportunity for customers to
extend
the standard warranties that come with their products |
Standard Warranty
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Each product is shipped with Xerox’s standard one-year product
warranty (requires
registration) which provides technical phone support to an in-house
Xerox technical
support specialist, and a 24 hour a day, 7 day a week, web-based support
center. Also included in this standard program is a ground return and replacement
service, in the event an RMA is needed. |
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Advanced Exchange Warranty
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| Available for Workgroup and Departmental scanners, the Advance
Exchange Warranty may extend your warranty up to a total of 5 years of
warranty coverage. It also includes priority phone response to our
technical support and problem escalation for an unlimited number of
incidents, 24 x 7 web based support. Should our technical support team
determine a replacement is necessary; a replacement unit will be shipped
in advance via Overnight service, for a next-business-day delivery
(collateral required). |
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On Site Repair Warranty
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The ultimate service available for Production scanners, the Onsite
Repair Warranty may be purchased for up to 5 years of total coverage.
Priority phone technical support is provided for an unlimited number of
incidents, and in the unlikely event our technical support team
determines that the unit is experiencing a hardware failure, a
technician will be dispatched onsite the next business day to repair the
unit with minimal downtime.
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