Most products are shipped with Visioneer's Standard one-year Product Warranty (requires registration) which provides toll-free Technical phone support with an in-house Visioneer Technical Support specialist and a 24 hour a day, 7 day a week web-based support center. Also included in this Standard Warranty is a ground return and replacement service in the event an RMA is needed.

For those seeking a heightened level of uptime and convenience, enhanced service and product support, Visioneer is pleased to offer the Advanced Exchange Warranty to it's customers beyond that offered under the Standard Visioneer Product Warranty period. Upgrading to Visioneer Advanced Exchange Warranty Program enhances your coverage to include a toll-free priority response Technical and Customer Support line (for most models), 24 x 7 web based support and immediate overnight RMA replacement ensuring maximum equipment uptime.

For customers who desire the highest level of support possible, we are proud to offer On-Site support. With this level of service you have our On-Site support ensuring the ultimate in protection and security.