Kodak Warranty
Service and Support Programs
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| KODAK Service & Support is one of the largest, most
experienced service organizations in the industry. With people and parts
located across the world, Kodak is equipped to handle your service and
support needs as a single point of contact for Kodak and other equipment
manufacturers’ products from more than 100 manufacturers including
scanners, storage systems, micrographic equipment and commercial print. Our four decades of experience in worldwide service have
shown us that the right combination of options, offerings, parts and
systems is essential. KODAK Service & Support provides peace of mind with
people, processes and technologies that deliver results. Our commitment to
service excellence is why KODAK Service & Support consistently receives
customer satisfaction ratings that are among the highest in the industry.
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Service on Other Manufacturers’
Equipment |
In addition to KODAK Products, we can provide warranty and
maintenance agreement support as a single point of contact for over 100
manufacturers of scanners, storage, micrographics equipment, and much
more. With KODAK Service & Support, you benefit from our experience and
benchmark quality services regardless of the manufacturer.
KODAK Care Kits are available as
Extended Warranties, Performance Plus (includes consumables),
Maintenance Agreements, and Support Services.
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| Extended Warranties
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- May be purchased for 1, 2, or 3 years, from time
of equipment installation
- Provide telephone support
- Offer KODAK Service & Support from 8 a.m. to 5
p.m., Monday through Friday, customer local time
- Must be purchased within 90 days of the equipment
purchase.
Coverage
Depending on the product, coverage includes either:
On-Site Service, which includes:
- Travel, labor, and repair parts
- Preferential response
- Service by Kodak employed service representatives
- Preventative maintenance on applicable products
- Total service call protection
OR Advanced Unit Replacement, which provides:
- Next-business-day delivery of an exchange unit.
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| Performance Plus
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| Service offerings that deliver service, support, and consumables in one convenient purchase.
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| Maintenance Agreements
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- Provides 1 year of coverage that can be used to
extend the coverage at the expiration of the new
product warranty, extended warranty, or maintenance
agreement.
- Provide telephone support
- Offer KODAK Service & Support from 8 a.m. to 5
p.m., Monday through Friday, customer local time
- Must be purchased prior to the expiration of the
new product warranty, extended warranty, or
maintenance agreement.
Coverage
Depending on the product, coverage includes either:
On-Site Service, which includes:
- Travel, labor, and repair parts
- Preferential response
- Service by Kodak employed service representatives
- Preventative maintenance on applicable products
- Total service call protection
OR Advanced Unit Replacement, which provides:
Next-business-day delivery of an exchange unit.
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Support Services |
| To ensure that your new equipment is productive
right from the start and will continue to offer
optimal performance and cost control, Kodak has
packaged some of our most popular services for your
convenience. Support Services Care Kits are available
as individual or bundled services that include
services such as site readiness, power audit,
installation, operator training, application
development, Windows applications and many more.
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| Support Services Care Kits: |
- Scanner Mode Creation & Setup
- Scanner Training
- Site and Power Certification
- Complete Site Readiness Package
- Site Inspection
- Power Quality Audit
- Capture Software Training
- Capture Application Design/Develop
- AWIS Training
- Basic Windows Overview
- Microfilm Applications
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