Kodak Chapter 11 Bankruptcy
Frequently Asked Questions |
| Is Kodak continuing to
operate during the Chapter 11 proceedings? |
| Yes. The
Chapter 11 process allows us to continue normal business operations while
we reorganize to bolster liquidity in U.S. and abroad, monetize
non-strategic intellectual property, fairly resolve our legacy costs, and
enable the Company to focus on our most valuable business lines. |
Can I
continue to purchase products and services from Kodak in the ordinary
course?
|
| Absolutely. During this process, our customers can count on us for
business as usual. We will maintain and administer customer programs and
honor prepetition obligations to customers including all pending orders,
warranties, and other customer programs. Kodak will continue to do what it
has always done – bring products and services to market that help our
customers do more, do it better, and do it faster |
| Will pending customer
deliveries be completed? |
| Yes. Since we are continuing to operate our normal business, you
should expect to continue as usual to receive deliveries of purchased
items |
Are exchanges or refunds
for products still being provided?
|
| Yes. Since we are continuing to operate our normal business, you
should know that we expect to continue as usual honoring pending orders
and purchases, including exchanges and refunds. |
Will warranties still be
valid? What about rebates and other customer service programs?
|
| Yes. Since we are continuing to operate our normal business, customers
should continue to expect that we will fully maintain warranties, rebates,
and other customer service programs going forward – both for our
commercial customers and for consumers who purchase Kodak products from
retailers. |
| Does the Chapter 11 filing
affect the selection of products that Kodak offers? |
| No. Offerings to customers will continue as usual. Kodak will continue
to do what we have always done—bring products and services to market that
help our customers do more, do it better, and do it faster. That will not
change. |
| |
| As posted on Kodak's
website |
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