- Provides regularly scheduled maintenance that improves
performance and productivity
- Convenient delivery of consumables kit (s) gives you what you
need, when you need it.
- Reduces unnecessary service calls by offering training in
product features and routine maintenance
- Helps improve on-site arrival time with 4-hour response time
- The ScanCare and
ScanCare Plus programs are the only FCPA-Authorized service programs for combining remedial and
preventative maintenance for Fujitsu Scanners.
the PDF brochure
Fujitsu's Premium service offering and one of the most comprehensive
service programs in the industry. It combines scheduled preventive
maintenance, timely delivery of scanner consumables and training with
Basic on-site service including spare parts, labor and travel.
available as an upgrade to the existing standard Limited Warranty.
ScanCare, Post-Warranty is available as an upgrade to the
existing standard Limited Warranty and may be purchased in single or
multi-year increments. You choose next business day, 4-hour or 24/7
response time options to suit the needs of your business.
conditions apply. A service contract must be executed to purchase all
service programs and options.
Reduce Downtime. Maximize Productivity
With the ScanCare program, customers receive scheduled deliveries of
scanner consumables, ensuring that they have them when they need them.
To further increase service efficiency, a Fujitsu Certified Service
Provider will provide on-site preventative maintenance calls at
scheduled intervals, greatly reducing the possibility of lost
productivity. Finally, ScanCare customers receive a comprehensive
training session on routine operator maintenance procedures, enabling
them to reduce the number of unnecessary service calls.
Priority Service for Select Products
Fujitsu Computer Products of America, Inc. (FCPA) recognizes that
even a few hours of downtime can make a big impact on our customer's
business. To address this, we offer ScanCare Priority Service on
scanners. Available in select metropolitan areas across the nation,
Priority Service ensures dramatically faster response times.
How the ScanCare Program Works
When the ScanCare or ScanCare Plus order is placed, a Service
Activation Kit is sent to the customer. The customer completes the
Service Activation Card inside the kit and returns it to FCPA with the
proof of purchase. Once FCPA receives the completed Service Activation
Card, ScanCare coverage will begin.
It is important to note that if a scanner's limited warranty
service has lapsed and suggested maintenance was not performed, FCPA
may evaluate the product to determine if additional charges are needed
to restore the product to the required maintenance level.
Questions & Answers
Q. What is the difference between ScanCare and ScanCare
A. ScanCare Plus combines the contents of ScanCare with a one
year post-warranty on-site maintenance contract.
Q. How long am I covered by
A. Both ScanCare and ScanCare Plus provide one full year of
coverage. ScanCare is purchased in conjunction with your standard
one-year scanner warranty. ScanCare Plus is purchased as an option to
the one-year post-warranty service contract.
Q. Can I purchase
ScanCare directly from Fujitsu?
A. To ensure that you get the best-quality service, ScanCare
and ScanCare Plus are only sold through Fujitsu-authorized
distributors and partners.
Q. Who will perform the on-site service?
A. Fujitsu is pleased to announce Access Corporation as our
certified service partner supporting the ScanCare programs. Access
has been in the business of providing premier product support for more
than thirty years. As a third-party service provider supporting over
1,800 customers across North America, Access continues to gain market
share and recognition by focusing on the basic philosophy of superior