Depot - The unit replacement alternative
The Depot service program is designed to provide mail-in unit repair
service for those Customers requiring asset tag tracking or who prefer
to retain their existing scanner. Depot service is available for all
Workgroup, Departmental, Network and Low-Volume scanners (excluding the
fi-5750C & fi-6770 Series). Depot, In-Warranty upgrades the Standard
Limited Warranty to 12-months of coverage. Depot, Post-Warranty is
available after the Limited Warranty period and can be purchased in
single or multi-year increments.
Unit Repair and Return Service
Depot service includes spare parts, labor and one-way shipping back to
Customer for verified hardware failures. Service is available across the
United States. Service will be provided between 8 a.m. and 5 p.m. PST,
Monday through Friday (excluding holidays). Depot service does not
include preventative maintenance, consumables and cleaning materials,
troubleshooting of software configuration, applications or set-up.
In the event of a hardware failure, Technical Assistance Center (TAC)
will assist the Customer in resolving the problem over the telephone.
Customer must provide TAC with the product model number, part number,
serial number and a description of the problem. Customer may be asked to
run some simple, self-diagnostic tests and report the resulting status
and error code messages. This will assist TAC in determining if the
problem is the scanner or another component of Customer’s system and if
the problem can be resolved over the telephone. After TAC verifies a
hardware problem, a service call will be initiated. TAC will open a
Depot service call and provide instructions to ship the product to the
Fujitsu Service Depot Center.
Return of Repaired Scanner
Upon receipt of the product, the Fujitsu Service Depot Center will
repair product. The repaired product will be shipped back to Customer
within five (5) business days.
No Trouble Found / Excluded Returns
If upon inspection of the defective scanner it is determined that the
scanner is not defective, Customer will be billed by Fujitsu at the then
current “No Trouble Found” (NTF) charge for that scanner. If upon
inspection of the defective scanner it is determined that the problem is
caused by user maintainable items (consumables), Customer will be billed
by Fujitsu at the then current NTF charge for that scanner plus
The term of this service offering shall be one year from the date of
service purchase with activation card or receipt of signed FCPA Service
Contract Quotation or Purchase Order.
Fujitsu warrants that all services will be performed in a professional
manner. See Fujitsu Service Terms and Conditions.
Services Not Covered — Service does not include the
- Electrical work external to the product, repair or replacement
of product or increased service time required due to casualty,
accident, damage, acts of God, transportation, missing parts,
neglect, misuse or abuse, operator error, failure of proper
management or supervision, unsuitable physical operating
environment, use of supplies or accessories not approved by FCPA or
its Authorized Service Provider.
- Service in connection with the installation, discontinuance or
removal of the product.
- Any service and/or parts replacement resulting from fraud,
tampering, misuse or the uses of counterfeit components, assemblies
- Accessories or missing parts, supplies, consumables and
expendable items, or problems caused by those items identified as
being the user’s responsibility in the Periodic Routine Maintenance
chapter of the User’s Manual, nor does it cover relocation services,
systems engineering services, programming, reinstallation of user
operating systems or applications software, reconstruction of date,
operational procedures due to any sort of failure to implement the
most current software releases.