Fujitsu Service Programs - Depot

Depot - The unit replacement alternative

The Depot service program is designed to provide mail-in unit repair service for those Customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service is available for all Workgroup, Departmental, Network and Low-Volume scanners (excluding the fi-5750C & fi-6770 Series). Depot, In-Warranty upgrades the Standard Limited Warranty to 12-months of coverage. Depot, Post-Warranty is available after the Limited Warranty period and can be purchased in single or multi-year increments.

Unit Repair and Return Service
Depot service includes spare parts, labor and one-way shipping back to Customer for verified hardware failures. Service is available across the United States. Service will be provided between 8 a.m. and 5 p.m. PST, Monday through Friday (excluding holidays). Depot service does not include preventative maintenance, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.

Obtaining Service
In the event of a hardware failure, Technical Assistance Center (TAC) will assist the Customer in resolving the problem over the telephone. Customer must provide TAC with the product model number, part number, serial number and a description of the problem. Customer may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist TAC in determining if the problem is the scanner or another component of Customer’s system and if the problem can be resolved over the telephone. After TAC verifies a hardware problem, a service call will be initiated. TAC will open a Depot service call and provide instructions to ship the product to the Fujitsu Service Depot Center.

Return of Repaired Scanner
Upon receipt of the product, the Fujitsu Service Depot Center will repair product. The repaired product will be shipped back to Customer within five (5) business days.

No Trouble Found / Excluded Returns
If upon inspection of the defective scanner it is determined that the scanner is not defective, Customer will be billed by Fujitsu at the then current “No Trouble Found” (NTF) charge for that scanner. If upon inspection of the defective scanner it is determined that the problem is caused by user maintainable items (consumables), Customer will be billed by Fujitsu at the then current NTF charge for that scanner plus applicable consumables.

Term
The term of this service offering shall be one year from the date of service purchase with activation card or receipt of signed FCPA Service Contract Quotation or Purchase Order.

Warranty
Fujitsu warrants that all services will be performed in a professional manner. See Fujitsu Service Terms and Conditions.

Services Not Covered — Service does not include the following:

  • Electrical work external to the product, repair or replacement of product or increased service time required due to casualty, accident, damage, acts of God, transportation, missing parts, neglect, misuse or abuse, operator error, failure of proper management or supervision, unsuitable physical operating environment, use of supplies or accessories not approved by FCPA or its Authorized Service Provider.
  • Service in connection with the installation, discontinuance or removal of the product.
  • Any service and/or parts replacement resulting from fraud, tampering, misuse or the uses of counterfeit components, assemblies or modules.
  • Accessories or missing parts, supplies, consumables and expendable items, or problems caused by those items identified as being the user’s responsibility in the Periodic Routine Maintenance chapter of the User’s Manual, nor does it cover relocation services, systems engineering services, programming, reinstallation of user operating systems or applications software, reconstruction of date, operational procedures due to any sort of failure to implement the most current software releases.

 

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