Fujitsu Warranty Options

ScanCare is Fujitsu's Premium service offering and one of the most comprehensive service programs in the industry. It combines scheduled preventive maintenance, timely delivery of scanner consumables and training with Basic on-site service including spare parts, labor and travel.

ScanCare┬« is available as an upgrade to the existing standard Limited Warranty. ScanCare Plus™ is available in the post-warranty period and may be purchased in single or multiple 12-month increments. You choose next business day or 4-hour response time options to suit the needs of your business.


Advance Exchange, Fujitsu's next business day replacement program, is available in the 50 United States. In the unlikely event of equipment difficulties, Advance Exchange can reduce the impact it has on your customer's business. Advance Exchange provides next business day advance replacements for failed or broken scanners and is available on most scanner models. If TAC is not able to resolve the problem a replacement unit is shipped overnight for requests received by 12:00 noon PST, otherwise the next-business-day.

Advance Exchange Plus provides the same next-business-day advance replacement service for scanners beyond the standard Limited Warranty period and may be purchased in single or multiple 12-month increments.

Basic on-site (includes parts, labor and travel only) upgrades the standard 3-month, on-site Limited Warranty on certain models to a full 12 months of on-site service.

Basic Plus is available in the post-warranty period and can be purchased in single or multiple 12-month increments. (units are subject to inspection)


The Depot service program is designed to provide mail-in unit repair service for those Customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service is available for all Workgroup, Departmental, Network and Low-Volume scanners (excluding the fi-5750C & fi-6770 Series). Depot, In-Warranty upgrades the Standard Limited Warranty to 12-months of coverage. Depot, Post-Warranty is available after the Limited Warranty period and can be purchased in single or multi-year increments.
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