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ScanCare is
Fujitsu's Premium service offering and one of the most comprehensive
service programs in the industry. It combines scheduled preventive
maintenance, timely delivery of scanner consumables and training with
Basic on-site service including spare parts, labor and travel.
ScanCare® is available as
an upgrade to the existing standard Limited Warranty. ScanCare Plus™ is
available in the post-warranty period and may be purchased in single or
multiple 12-month increments. You choose next business day or 4-hour
response time options to suit the needs of your business.
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Advance Exchange, Fujitsu's
next business day replacement program, is available in the 50 United
States. In the unlikely event of equipment difficulties, Advance Exchange
can reduce the impact it has on your customer's business. Advance Exchange
provides next business day advance replacements for failed or broken
scanners and is available on most scanner models. If TAC is not able to
resolve the problem a replacement unit is shipped overnight for requests
received by 12:00 noon PST, otherwise the next-business-day.
Advance Exchange Plus provides the
same next-business-day advance replacement service for scanners beyond the
standard Limited Warranty period and may be purchased in single or
multiple 12-month increments.
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Basic on-site
(includes parts, labor and travel only) upgrades the standard 3-month,
on-site Limited Warranty on certain models to a full 12 months of on-site
service.
Basic Plus is
available in the post-warranty period and can be purchased in single or
multiple 12-month increments. (units are subject to inspection)
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The Depot service program is designed to provide mail-in unit repair
service for those Customers requiring asset tag tracking or who prefer
to retain their existing scanner. Depot service is available for all
Workgroup, Departmental, Network and Low-Volume scanners (excluding the
fi-5750C & fi-6770 Series). Depot, In-Warranty upgrades the Standard
Limited Warranty to 12-months of coverage. Depot, Post-Warranty is
available after the Limited Warranty period and can be purchased in
single or multi-year increments. |
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