Fujitsu has many different types of warranty coverages for your scanner.
Most are available as Annual, 2, 3 and 5 yr term length options as well as
monthly for government entities.
Choose the warranty that best meets your business needs.
Fujitsu's Complete Warranty guide is available as a PDF.
The Advanced Exchange Program provides advance replacement on specific
failed or broken Fujitsu scanners. To be eligible to take advantage of the Advance
Exchange Program, the eligible purchaser must obtain an RMA number, sign an
Advance Replacement Agreement and provide a credit card deposit to secure the
replacement product. The RMA number should be kept in the event that the status
of the replacement product needs to be checked. The eligible purchaser will be
asked for the address where the replacement product is to be shipped. The eligible
purchaser will also be faxed packing and shipping instructions for the malfunctioning
product. The eligible purchaser will then receive a replacement product within
2 business days after the service call initiation and FCPA’s receipt of the signed
agreement. The malfunctioning product must be received by FCPA within ten (10)
days of the end user’s receipt of the replacement product or the end user’s credit
card will be charged the list price of the replacement product.
Shipment of replacement Imaging Product will be made at FCPA’s expense and
choice of freight carrier. Shipments not made under FCPA’s directions and choice
of freight carrier may void the Limited Warranty.
Before the product is returned to FCPA, be sure to remove all options and accessories
(which include power cord, documentation, etc.) that are not covered by the
Limited Warranty. The box and packaging in which the replacement product was
shipped must be used to return the malfunctioning product. If the malfunctioning
product is not returned in the box and packaging in which the replacement
product was shipped the Limited Warranty may be voided. The Return Material
Authorization Number (“RMA”) must be clearly marked on the outside of the box to
ensure proper receipt and credit of the defective product.
If the Fujitsu Imaging Product is not eligible for Advance Exchange or On-Site
Service, an eligible purchaser may utilize our Depot Repair Service. The eligible
purchaser will be instructed to ship the product to the nearest authorized Depot
Repair Center. Product must be shipped at the eligible purchaser’s risk and
expense to the repair center. Before the product is returned to the repair center,
be sure to remove all options and accessories (which include power cord,
documentation, etc.) not covered by the Limited Warranty. All products should be
returned to FCPA in the original shipping container, or in a recommended packing
box. The Fujitsu Imaging Product must have the shipping restraint installed before
it is shipped. When the original packaging is not available, contact FCPA’s
Technical Assistance Center (“TAC”) at (800) 626-4686, option 2, for ordering
information. Eligible purchasers seeking services for Fujitsu Imaging Products must
obtain a Return Material Authorization number (“RMA”) by calling (800) 626-4686,
option 2, and within ten (10) business days from the date of issuance of the RMA
must return the Fujitsu Imaging Product to the address designated in the RMA
at the end user’s own expense and risk, in accordance with FCPA’s then current
Packaging and Shipping Guidelines. The Return Material Authorization Number
(“RMA”) must be clearly marked on the outside of the box to ensure proper receipt
and credit of the defective product. Upon receipt of the product, the repair center
will repair product within ten (10) business days. The repaired product will be
shipped back two-day express mail at no expense to the eligible purchaser.
(includes parts, labor and travel only) upgrades the standard 3-month,
on-site Limited Warranty on certain models to a full 12 months of on-site
Basic Plus is
available in the post-warranty period and can be purchased in single or
multiple 12-month increments. (units are subject to inspection)
- Includes all spare parts, labor and travel for service of verified
- Protects your investment and avoids unexpected repair costs
- Helps reduce downtime with 4-hour response time option (see
"Response Time Options" elsewhere in this guide)
Fujitsu's Premium service offering and one of the most comprehensive
service programs in the industry. It combines scheduled preventive
maintenance, timely delivery of scanner consumables and training with
Basic on-site service including spare parts, labor and travel.
ScanCare® is available as
an upgrade to the existing standard Limited Warranty. ScanCare Plus™ is
available in the post-warranty period and may be purchased in single or
multiple 12-month increments. You may choose next business day or 4-hour
response time options to suit the needs of your business.
- Provides regularly scheduled maintenance that improves
performance and productivity
- Convenient delivery of consumables kit (s) gives you what you
need, when you need it.
- Reduces unnecessary service calls by offering training in
product features and routine maintenance
- Helps improve on-site arrival time with 4-hour response time
- The ScanCare and
ScanCare Plus programs are the only FCPA-Authorized service programs for combining remedial and
preventative maintenance for Fujitsu Scanners.