The Canon eCarePAK Extended
Service Plan has been created so that you feel confident with your
scanner purchase even beyond the Canon warranty period.
Buying a Canon Scanner was a very smart choice.
These scanners offer the highest levels of performance available.
Your investment will pay off in efficiency and the satisfaction of
high quality images.
|What is the eCarePAK and Why Do You Need It?
|To support these products, Canon offers the
Extended Service Plan for your scanner.
This program entitles the owner to all of the
benefits of the Advanced Exchange Program:
- The Advanced Exchange Program is a convenient
way for you to obtain a replacement Canon scanner when it
requires service - before sending it back to Canon for
- Enables you to minimize your downtime by
having the defective product exchanged for a comparable
refurbished product usually by the next business day (two
business days for Alaska and Hawaii).
comprehensive service package goes
into effect on the day the original scanner limited warranty
expires. Once your replacement scanner arrives, simply place
the defective scanner in the empty case and send it back to us.
See the back panel for item numbers.
|Activation of your eCarePak
|In order to activate your the eCarePak
Service Plan, you must register on-line at
.canon.com/register. When prompted, type in the
registration number from the back of the eCarePak
(scratch off to reveal number). Canon U.S.A. will then send
you a Plan Certificate which identifies your scanner by model and
serial number. Once you receive this document, you are
under the complete care of the eCarePak
Extended Service Plan, and
can rest assured that your product will be fully covered.
|Technical Assistance through the Help Desk
|Canon Information Technology Systems (CITS) is
responsible for providing you with state-of-the-art technical
support via telephone. The expertise of our technical
personnel will serve to assist you with your problem and make every
attempt at a resolution. The Help Desk is at your disposal
Monday through Friday 8a.m. - 8 p.m. (EST).
|For eCarePak's with On-Site Service
|You can opt for nine months or a
whole year of this
plan, whichever is appropriate. You’ll receive toll-free phone support
from our team of experts for the duration. Once we determine that your
problem requires on-site repair, we’ll send a technician directly to
PREVENT DOWNTIME. We’ll also provide one preventive maintenance visit
during the term of your agreement. Usually, it’s between the sixth
and last month, but you can request it sooner. By preempting problems,
you can reduce or avoid downtime, and keep your Canon scanner in top