ScanTastik Inc. 1-800-977-4935

 



A trusted name in document
imaging since 1996
.

Everything we sell is new, we do not sell  used, refurbed or opened goods.

Scanners | Software | Scanning | Customer Service |
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1- 800- 977- 4935

PaperTrack Document Management
& scanning software

How to: Take proper care of your scanner

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FREE GROUND SHIPPING ON ALL SCANNER ORDERS IN USA

ScanTastik named Fujitsu Value Added Reseller of the Year for 2004,
ScanTastik named Canon Value Added Reseller of the year for 2004-2005 and 2005-2006.

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Canon Warranty Services

The Canon CarePAK Extended Service Plan has been created so that you feel confident with your scanner purchase even beyond the Canon warranty period.

Buying a Canon Scanner was a very smart choice.  These scanners offer the highest levels of performance available.  Your investment will pay off in efficiency and the satisfaction of high quality images.

 

What is the CarePAK and Why Do You Need It?
To support these products, Canon offers the CarePAK Extended Service Plan for your scanner.

This program entitles the owner to all of the benefits of the Advanced Exchange Program:

  • The Advanced Exchange Program is a convenient way for you to obtain a replacement Canon scanner when it requires service -  before sending it back to Canon for repair.
  • Enables you to minimize your downtime by having the defective product exchanged for a comparable refurbished product usually by the next business day (two business days for Alaska and Hawaii).

The CarePAK comprehensive service package goes into effect on the day the original scanner limited warranty expires.  Once your replacement scanner arrives, simply place the defective scanner in the empty case and send it back to us.  See the back panel for item numbers.

Activation of your CarePAK
In order to activate your the CarePAK Extended Service Plan, you must register on-line at www.carepak.canon.com/register. When prompted, type in the registration number from the back of the CarePAK registration card (scratch off to reveal number).  Canon U.S.A. will then send you a Plan Certificate which identifies your scanner by model and serial number.   Once you receive this document, you are under the complete care of the CarePAK Extended Service Plan, and can rest assured that your product will be fully covered.
Technical Assistance through the Help Desk
Canon Information Technology Systems (CITS) is responsible for providing you with state-of-the-art technical support via telephone.   The expertise of our technical personnel will serve to assist you with your problem and make every attempt at a resolution.  The Help Desk is at your disposal Monday through Friday 8a.m. - 8 p.m. (EST).
For CarePak's with On-Site Service
You can opt for nine months or a whole year of this plan, whichever is appropriate. You値l receive toll-free phone support from our team of experts for the duration. Once we determine that your problem requires on-site repair, we値l send a technician directly to your site.
PREVENT DOWNTIME. We値l also provide one preventive maintenance visit during the term of your agreement.  Usually, it痴 between the sixth and last month, but you can request it sooner. By preempting problems, you can reduce or avoid downtime, and keep your Canon scanner in top condition.

 

Access Services. The nationwide service organization
chosen by Canon to install and maintain its DR-Series Scanners. Access Services offers a complete selection of installation and service packages, and the expertise to be your company痴 top choice.

Installation

Proper installation gives your Canon scanner the best possible start. A field service engineer will install your new scanner on site, hook it up to your existing network, and give it a test run. The process usually, takes about one hour. Need us to install Canon accessories, such as endorsers or imprinters, with your new scanner? Simply make sure they池e on site when our field service engineer arrives. We値l include this service as part of the plan. Call ScanTastik for pricing on your model.

Installation and Training

First, we値l expertly install your new Canon scanner. Then we値l train the staff members of your choice to use and maintain it. Your operators will learn how to set up and run jobs, and perform basic tasks like cleaning the scanner and clearing paper jams. We値l also teach the basics in diagnosing errors. The whole process, including installation, takes about two hours. Call ScanTastik for pricing on your model.

 

 

 

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