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Calcomp Warranty Information

Calcomp Standard Warranty

Calcomp's Product Warranty is for all scanner sales in the United States.  The Calcomp standard warranty is provided with the FIRST 24 MONTHS ON-SITE, at NO ADDITIONAL CHARGE to the Customer.  ON-SITE Support is provided by GTCO CalComp Corp. or it's authorized agent, who has an established HELP DESK.  Help Desk support is offered to properly registered end-users of Calcomp Products and is available Monday through Friday, 8:00 AM to 5:00 PM – Local Time.  Support is provided for all CURRENT scanner models and all Calcomp software products.

Included with all scanners sold and delivered in continental US

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Calcomp Extended Warranty COVERAGE
DESCRIPTION 
Extends existing On-Site Warranty for additional twelve (12) month increments, or
Converts the twenty-four (24) month Upgraded On-Site warranty to additional 12 month increments

DETAILS 

  • Telephone support provided from 8:00 AM until 5:00 PM local time, during weekdays. No weekend support.
  • Average on-site response time in major metro areas is 8 hours.
  • Includes labor for hardware service and parts replacement, as needed at time of service.

RESTRICTIONS 

  • Non-warranty repair parts (white background plates, glass plates, and fluorescent lamps) are not included.
  • Integration services are not included, but are available on time and material basis, on request..
  • Initial unit-inspection service call is required prior to coverage being extended.
  • Inspection fee will be waived if the scanner is in acceptable operating condition and an extended-warranty service plan is purchased at the time of the inspection service call.

RESPONSE TIMES

In ZONE ONE Cities, GTCO CalComp Corp. will provide an eight (8) hour response time, and in areas outside the ZONE ONE Cities, GTCO CalComp Corp. will use best efforts to respond within eight (8) hours, subject to customer, technician, part availability and timing of the customer call. The eight (8) hour response time is measured from the time that the customer’s request for service is received at the GTCO CalComp Corp. CARE Center until a technician arrives at the customer’s site. Customer calls placed in the afternoon of a workday will normally result in a visit the next business day.

36 month
 
$3990

Calcomp (GTCO CalComp Corp. Installation T & C)
DESCRIPTION
Install and test products according to the manufacturers specifications, including unpacking and connecting the equipment to host system and installing the interface card and operating systems.

DETAILS 

  • Unpack and assemble scanner stand. Customer must place scanner on the scanner stand.
  • Install interface card and interface drivers.
  • Install WIDEImage Scanner Operating Software and/or JETimage "copying" software.
  • Demonstrate camera height adjustment.
  • Demonstrate color calibration for color scanners.
  • Perform basic scanning demonstration - threshold settings, brightness, contrast, scan vs. pre-scan
  • Demonstrate how to clean the glass platen and white background plate.
RESTRICTIONS 
  • Detailed software training is not included in the installation fee.
  • Excluding WIDEImage installation, network integration and software integration is responsibility of customer.
  • Color fidelity consulting services are not included, but are available upon request - call for rates.
  • Price assumes the PC controller is available and configured.
  • Resolution of conflict between network or other adapters within the host system is not included
  • Integration services are not included and will be performed at Time and Material Rates.
Special On Site Operator In Depth Training
DESCRIPTION 
GTCO CalComp Corp. Professional Services Personnel will provide in-depth operator training on the use and operation of the scanner and the scanning software.

DETAILS 
As requested by Customer, but Integration and problem resolution with PC or system is not included.

RESTRICTIONS 

  • Software support restricted to WIDEImage, JETImage Base or PRO and WIDECapture.
  • Price assumes the PC controller is available and configured.
  • Resolution of conflict between network or other adapters within the host system is not included
  • Integration services are not included and will be performed at Time and Material Rates.

Training
$995.00 
for a 4 hr. Session

PLEASE CALL TO CONFIRM PRICES BEFORE ISSUING ANY PURCHASE ORDERS

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