ScanTastik Return Policy

(See the Contex section for separate shipping and return policies)

Damaged Shipments

If you receive merchandise from a commercial carrier (UPS, Federal Express or other commercial carrier) that shows damage, then NOTE THE DAMAGE ON THE FREIGHT BILL, and contact ScanTastik immediately.

If upon opening a shipping carton, you discover concealed damages, then contact ScanTastik AND THE CARRIER immediately to arrange for inspection by the CARRIER. YOU MUST NOTIFY SCANTASTIK AND THE CARRIER WITHIN 10 DAYS AFTER DELIVERY. The carrier that delivered the merchandise MUST inspect the merchandise prior to its return. It is the customers responsibility to arrange for inspection by the carrier. You must make the shipment available for inspection by the carrier. Claims received after 10 days beyond delivery will not be accepted.

If inspection of the shipment indicates damage, ScanTastik may assist in arranging for repairs or replacements of the damaged good consistent with the findings of the carrier and the policies of the manufacturer and/or distributor.

Dead On Arrival Products (DOA)

Products that fail after being put into use must be handled under the Manufacturer's Warranty Program. Customer agrees to contact the Manufacturer to arrange for the handling of all warranty issues and accepts all responsibility for any costs incurred as a result of this process.

Manufacturers will not accept the return of any Special Order Items.

Specifications are those of the manufacturer and subject to change by the manufacturer, ScanTastik makes a good faith effort to maintain the accuracy of the specifications as shown on the web site, however, a manufacturer may make changes without notifying us. See terms and conditions ScanTastik is not responsible for product compatibility and Customer Agrees that any product compatibility problems will be subject to Manufacturer's Return Policies.

(*This policy is separate from the other listed shipping and manufacturer return policies.)

Contex scanners come with a 24 month Manufacturer's Warranty, which is on site. Warranty services are provided by Access Corp. In order for Contex support to be available, the scanner must be registered with Contex at the time of receipt and located at the designated registration location. If scanner location information is provided to ScanTastik at the time of purchase, this location shall be the registered location for the warranty.
Contex scanners are NON-returnable, and NON-refundable. Contex scanners come with an on site repair warranty for the first 24 months of ownership. Customer agrees to contact Contex(1-800-856-0732) in the event of any problems.

Hardware Products

Software Products

• Defective Software that has been opened is returnable within 30 days from the date of invoice for exchange for the SAME software title only.

• Non-defective Software cannot be returned.

Return Procedures:

• All RMA's are issued by ScanTastik based on Manufacturer pre-approval, customer must contact the manufacturer directly to obtain support and allow the manufacturer to determine if there any problems with the equipment. No return authorization can be issued without Manufacturer pre-approval. You may contact ScanTastik for the proper Manufacturer support phone numbers.
  
• Please have the following information on hand when calling ScanTastik in regard to an RMA number: customer name, invoice number, serial number, nature of the problem and Manufacturer support case number.
  
• Returns received without a valid RMA number will not be accepted for delivery. Original shipping and any related delivery charges are not refunded on returned items.

• The RMA number is valid for 10 calendar days, which means the package must be received at the return address within 10 calendar days of the RMA issue date. Returns received beyond 10 calendar days from the RMA issue date may be subject to a $50 late fee and ScanTastik reserves the right to refuse the merchandise and return it to the customer at the customers expense.

Repacking and return shipping

• The RMA number must be prominently displayed on the outside of the package being returned AND:
  
• When enclosing the material to be returned, the original packaging must be appropriately appropriately packaged inside another box to protect the original package from damage. DO NOT DEFACE the original manufacturer boxes or original product packaging surfaces by applying labels or writing directly upon the surfaces of the original container. You may be subject to additional fees if you fail to properly repackage and ship the merchandise.