ScanTastik Return Policy
(See the Contex section for separate shipping and
ALL Equipment ships FOB. This means Free On Board.
If you request delivery to a Residence, you must notify us at the time
of your purchase to upgrade the shipment to a "signature required"
delivery which may or may not incur an additional fee. Neither
ScanTastik Inc. nor it's carriers are liable for lost or stolen
packages as a result of residential delivery issues.
If you receive merchandise
from a commercial carrier (UPS, Federal Express or other
commercial carrier) that shows damage, then NOTE THE DAMAGE ON
THE FREIGHT BILL, and contact ScanTastik immediately.
If upon opening a shipping carton, you discover
concealed damages, then contact ScanTastik AND THE CARRIER immediately
to arrange for inspection by the CARRIER. YOU MUST NOTIFY
SCANTASTIK AND THE CARRIER WITHIN 10 DAYS AFTER DELIVERY. The carrier
that delivered the merchandise MUST inspect the merchandise prior to
its return. It is the customers responsibility to arrange for
inspection by the carrier. You must make the shipment available for inspection by the
carrier. Claims received after 10 days beyond delivery will not
If inspection of the shipment indicates damage,
ScanTastik may assist in arranging for repairs or replacements of the
damaged good consistent with the findings of the carrier and the
policies of the manufacturer and/or distributor.
Dead On Arrival Products (DOA)
These are products which are inoperable upon first
installation. DOA products may be returned within 10 days from the date
of invoice SUBJECT TO Manufacturer Restrictions, and to the ScanTastik
Return Procedures listed below.
Products that fail after being put
into use must be handled under the
Manufacturer's Warranty Program. Customer agrees to contact the
Manufacturer to arrange for the handling of all warranty issues and accepts all responsibility for any costs incurred as
a result of this process.
|Special Order Items
Manufacturers will not accept
the return of any Special Order Items.
|Manufacturer Promotional Items
Manufacturers may offer free promotional items with their products. For
example, a scanner may come with a free portable scanner or flatbed. In
addition, a scanner may
come with a free software or consumable kit. To receive a full refund on a purchase
that offers promotional items ALL items must be returned.
|Manufacturer Promotional Bundles
from time to time offer bundled items with their products. For
example, a scanner may come with a document management software such as
the Fujitsu ScanSnap IX500 Bundle. Both the scanner and the software
MUST be returned together.
|Product Compatibility and Specifications
Specifications are those of the manufacturer and subject to change by
the manufacturer, ScanTastik makes a good faith effort to maintain the accuracy of the specifications as shown on the web
site, however, a manufacturer may make changes without notifying us.
See terms and conditions
ScanTastik is not responsible for
product compatibility and Customer Agrees that any product
compatibility problems will be subject to Manufacturer's Return
|Contex SCANNERS POLICY
(*This policy is separate from the other listed shipping and manufacturer
Contex scanners come with a
Manufacturer's Warranty. Warranty services are provided
by third parties contracted by Contex . In order for Contex support to be available, the
scanner must be registered with Contex at the time of receipt and
located at the designated registration location.
location information is provided to ScanTastik at the time of purchase,
this location shall be the registered location
for the warranty.
Contex scanners are NON-returnable, and NON-refundable. Customer agrees to contact
Contex(1-800-856-0732) in the event of any problems.
All returns are subject to the terms and conditions as set forth by
the manufacturers. ScanTastik Inc. cannot authorize any return
shipments. Customer agrees to contact the manufacturer for technical
support and requests for RMA numbers. Hardware products (except as
noted above) may be returned WITHIN 20 days from the date of invoice if an RMA number is approved and given
by the manufacturer. All returns are subject to a restocking fee. Opened products must be received in
re-saleable condition, in the manufacturer's original box or
packaging, have the original UPC codes and contain 100% of original
contents (i.e., manuals, disks, accessories, blank warranty or
registration cards, and any other documents provided by the
manufacturer). Products that fail to meet these requirements
will be returned to the customer at the customers expense. Customer
agrees to have their credit card charged for any return shipping expenses
incurred and a $50 inspection fee. If the customer refuses return
shipment, customer agrees to waive any right, title or
claims whatsoever to the merchandise, any refunds or charges and
to hold ScanTastik harmless in any and all matters relating to the
- Defective Software that has been opened is returnable
within 20 days from the date of invoice for exchange for the SAME software title only.
- Non-defective Software cannot be